Simmons Beautyrest Mattress Complaints and Reviews

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Simmons Beautyrest Mattress
Main address: 1 Concourse Pkwy., Suite. 800 30328 Atlanta GA
1-877-399-9397, ,
  • 141+3 mobile complaints
  • $130K claimed losses
  • $869 average
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  • Oct 09
  • Furniture and Decor
  • Newark, New Jersey
  • Uncomfortable Bed
  • 2
  • 2
  • 149

After $1,200 and two years my Simmons queen is not even worth keeping. The bed on display was nice, but from the moment I received it's been awful. First it was like sleeping on concrete - now I'm sleeping on a 45 degree slope. I bought everything they said to, and barely used it the first year owned. At 105 lbs there is no way this is normal wear and year on a two year old mattress. Simmons just... Read more

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  • Sep 29
  • Furniture and Decor
  • Low Quality Mattress
  • 109

My review is for a Simmons Beautysleep (Huntcliff Plush Euro to be specific) I bought online. First of all the fumes are so horrible they make me want to cry. I thought this mattress was one of the safer choices because the company assures you that it's made with "CertiPur" foam and "nontoxic" fire barrier. Well, if it's so safe, why does it hurt to breath near it, let alone sleep on it! I've... Read more

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  • Sep 26
  • Furniture and Decor
  • Uncomfortable Mattress
  • 136

I slept on my Simmons Beauty Rest Mattress and after a week I had terrible pains in my hips. My 5 foot 100 lb daughter slept in for 9 months and there was a 4 inch hole in the mattress where she slept. Macy's was good about a refund. They even sent me a gift card for my inconvenience. I, unfortunately bought another 2 mattress sets from an independent mattress store in Rochester NY. They... Read more

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  • Sep 15
  • Furniture and Decor
  • Wilmington, North Carolina
  • Sagged Mattress
  • 216

I weigh 137 pounds. I bought a recharge firm because of my back. It sagged almost 2 in after 6 months. The mattress firm nor simmons would do anything about it. I bought another mattress and now have a 900.00 recharge headboard. There has to be something that can be about customer service. I told the rep for simmons he should not work for a company that treats people like that he said he had... Read more

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Stay right away from the beauty rest black. We have had nothing but trouble trying to source linen that will fit it (mattress is very deep). Also mattress sags. We have had it for a year. After sales through Simmons is hopeless, they don't care. I would never buy another one. Ever. Add comment


  • Aug 28
  • Furniture and Decor
  • Coventry, Rhode Island
  • Mattress
  • 361

I purchased my beautyrest (yea right!) in June 2014 and within the first week I had terrible hip pain, worse than my 10yr old mattress gave me! It's a king size mattress and me and my boyfriend sleep in it so our weight combined is about 280lbs. The middle is hard; almost feels like there's a bar going down the middle and it's higher than both sides. At first I thought that it was the memory foam... Read more

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  • Aug 17
  • Furniture and Decor
  • Baltimore, Maryland
  • Mattress Warranty
  • 339

I purchased a Simmons Beautyrest Classic in 2008 and on about 2012, 4 years later I've been suffering with neck, shoulder and lower back pain because of the sink hole and the mattress caves in in the middle. Keep in mind that I'm 111 lbs. I've tried purchasing a topper, put foam in between the mattress and box spring to push the sink hole up and nothing works. I contacted Sleepys and now Bed... Read more

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My Simmons Beauturest Crestview size queen is less than 2 years old and has a huge sag in the middle of the mattress. It's comical at how large this sagging is! But I'm not laughing at wasting $810. It is ridiculous how they void the warranty if you have one small stain! I will never buy Simmons again! Add comment


  • Aug 11
  • Furniture and Decor
  • Defective Airbed
  • 60

I have purchased your airbed, and have had to exchange each one 3 times in less than 6 months because it leaks air or the tufting comes apart. Since this is the 4th beautyrest air mattress I've had, Walmart will not exchage it again and stated I must complain directly to the manufacturer. How can you make such a defective product? This is your highest price airbed on the market and is made... Read more

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  • Jul 01
  • Furniture and Decor
  • Bolingbrook, Illinois
  • Return Policy
  • 1
  • 1
  • 1101

Inspector showed up at our house and the first thing he did before measuring the depression in the mattress was building up the creator by pushing on the mattress all around the sides of it. Before doing this the depression was 1/1/2 inches deep, but when he finished doing his HOUDINI trick and measured the depression it was only 1 inch deep. I inquired why he did this and his reply was, he had... Read more

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