Simmons Beautyrest Mattress Complaints and Reviews

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Simmons Beautyrest Mattress
Main address: 1 Concourse Pkwy., Suite. 800 30328 Atlanta GA
1-877-399-9397, ,
  • 138+3 mobile complaints
  • $130K claimed losses
  • $887 average
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  • Sep 15
  • Furniture and Decor
  • Wilmington, North Carolina
  • Sagged Mattress
  • 36

I weigh 137 pounds. I bought a recharge firm because of my back. It sagged almost 2 in after 6 months. The mattress firm nor simmons would do anything about it. I bought another mattress and now have a 900.00 recharge headboard. There has to be something that can be about customer service. I told the rep for simmons he should not work for a company that treats people like that he said he had... Read more

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Stay right away from the beauty rest black. We have had nothing but trouble trying to source linen that will fit it (mattress is very deep). Also mattress sags. We have had it for a year. After sales through Simmons is hopeless, they don't care. I would never buy another one. Ever. Add comment


  • Aug 28
  • Furniture and Decor
  • Coventry, Rhode Island
  • Mattress
  • 233

I purchased my beautyrest (yea right!) in June 2014 and within the first week I had terrible hip pain, worse than my 10yr old mattress gave me! It's a king size mattress and me and my boyfriend sleep in it so our weight combined is about 280lbs. The middle is hard; almost feels like there's a bar going down the middle and it's higher than both sides. At first I thought that it was the memory foam... Read more

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  • Aug 17
  • Furniture and Decor
  • Baltimore, Maryland
  • Mattress Warranty
  • 245

I purchased a Simmons Beautyrest Classic in 2008 and on about 2012, 4 years later I've been suffering with neck, shoulder and lower back pain because of the sink hole and the mattress caves in in the middle. Keep in mind that I'm 111 lbs. I've tried purchasing a topper, put foam in between the mattress and box spring to push the sink hole up and nothing works. I contacted Sleepys and now Bed... Read more

Was this review helpful? 0 0

My Simmons Beauturest Crestview size queen is less than 2 years old and has a huge sag in the middle of the mattress. It's comical at how large this sagging is! But I'm not laughing at wasting $810. It is ridiculous how they void the warranty if you have one small stain! I will never buy Simmons again! Add comment


  • Aug 11
  • Furniture and Decor
  • Defective Airbed
  • 37

I have purchased your airbed, and have had to exchange each one 3 times in less than 6 months because it leaks air or the tufting comes apart. Since this is the 4th beautyrest air mattress I've had, Walmart will not exchage it again and stated I must complain directly to the manufacturer. How can you make such a defective product? This is your highest price airbed on the market and is made... Read more

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  • Jul 01
  • Furniture and Decor
  • Bolingbrook, Illinois
  • Return Policy
  • 1
  • 1
  • 848

Inspector showed up at our house and the first thing he did before measuring the depression in the mattress was building up the creator by pushing on the mattress all around the sides of it. Before doing this the depression was 1/1/2 inches deep, but when he finished doing his HOUDINI trick and measured the depression it was only 1 inch deep. I inquired why he did this and his reply was, he had... Read more

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  • Jun 29
  • Furniture and Decor
  • Cape Coral, Florida
  • Beautyrest Recharge Worldclass Mattress
  • 482

I bought a Simmons BeautyRest Recharge WorldClass mattress on January 31, 2014. Now on June 29, 2014 I am waiting for a store rep to come out and look at the defective mattress. It is an inferior product that I am sure Simmons is quite aware of. I am reading the Simmons website that states they have been standing behind their products for 140 years. Well, that means I have nothing to worry about... Read more

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I purchased my air bed and within one week of sleeping on it, it began to slowly deflate. I was unable to find the hole to repair it so I slightly deflated a didn't sleep on it. After a few days it was flat. I am unable to return to store because I lost my receipt but do still have the box Add comment


  • Jun 11
  • Furniture and Decor
  • Los Angeles, California
  • Simmons Beautyrest Mattress
  • 1
  • 1
  • 248

I spent $800 on on a Simmons BeautyRest Maddyn Plush Pillowtop Queen set. Reviewers had described it as plush but very firm. Like other reviewers here, the mattress is VERY deceptive. I bought it in October 2013, and slept on it off and on (as I was travelling) for 2 months. Seemed great. Plush, but firm. Now 6 months later there is a large crater in the HIP area (I am a 115# woman... Read more

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