Simmons Beautyrest Mattress Complaints and Reviews

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Simmons Beautyrest Mattress
Main address: 1 Concourse Pkwy., Suite. 800 30328 Atlanta GA
1-877-399-9397, , customerassistance@simmons.com
  • 144+4 mobile complaints
  • $130K claimed losses
  • $845 average
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  • Nov 13
  • Furniture and Decor
  • Maple Ridge, British Columbia
  • Beautyrest Mattress
  • 91

Bought this mattress 2 years ago, jumping through hoops to get some relief. After 1 year it was sagging but I didn't think the store would do anything. After 2 yrs could not sleep on it anymore. Contacted Sleep Country and they have put me through hoops. Did you know that if your mattress has any markings or stains your warranty is void? Thankfully, we bought the $200 mattress cover that... Read more

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  • Nov 06
  • Furniture and Decor
  • Mattress
  • 230

This last Spring, 2014, I bought an expensive Simmons Beauty Rest World Class Recharge mattress from Sleep City. The original mattress was ordered wrong, replaced once due to the salesperson not knowing the World Class floor models and ordering the wrong mattress. This wrongly ordered mattress was replaced with what I originally thought I was ordering through the salesman who knew what models he... Read more

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  • Oct 23
  • Furniture and Decor
  • Chicago, Illinois
  • Lumpy Mattress
  • 134
Simmons Beautyrest Mattress - Review about Lumpy Mattress from Chicago, Illinois
1 of 3

Ours is 2 years old and lumpy!!! I wrote to Simmons and sent pictures--never heard back. What recourse do we have? Over $1000 spent! Read more

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  • Oct 09
  • Furniture and Decor
  • Newark, New Jersey
  • Uncomfortable Bed
  • 3
  • 3
  • 280

After $1,200 and two years my Simmons queen is not even worth keeping. The bed on display was nice, but from the moment I received it's been awful. First it was like sleeping on concrete - now I'm sleeping on a 45 degree slope. I bought everything they said to, and barely used it the first year owned. At 105 lbs there is no way this is normal wear and year on a two year old mattress. Simmons just... Read more

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  • Sep 29
  • Furniture and Decor
  • Low Quality Mattress
  • 189

My review is for a Simmons Beautysleep (Huntcliff Plush Euro to be specific) I bought online. First of all the fumes are so horrible they make me want to cry. I thought this mattress was one of the safer choices because the company assures you that it's made with "CertiPur" foam and "nontoxic" fire barrier. Well, if it's so safe, why does it hurt to breath near it, let alone sleep on it! I've... Read more

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  • Sep 26
  • Furniture and Decor
  • Uncomfortable Mattress
  • 239

I slept on my Simmons Beauty Rest Mattress and after a week I had terrible pains in my hips. My 5 foot 100 lb daughter slept in for 9 months and there was a 4 inch hole in the mattress where she slept. Macy's was good about a refund. They even sent me a gift card for my inconvenience. I, unfortunately bought another 2 mattress sets from an independent mattress store in Rochester NY. They... Read more

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  • Sep 15
  • Furniture and Decor
  • Wilmington, North Carolina
  • Sagged Mattress
  • 291

I weigh 137 pounds. I bought a recharge firm because of my back. It sagged almost 2 in after 6 months. The mattress firm nor simmons would do anything about it. I bought another mattress and now have a 900.00 recharge headboard. There has to be something that can be about customer service. I told the rep for simmons he should not work for a company that treats people like that he said he had... Read more

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Stay right away from the beauty rest black. We have had nothing but trouble trying to source linen that will fit it (mattress is very deep). Also mattress sags. We have had it for a year. After sales through Simmons is hopeless, they don't care. I would never buy another one. Ever. Add comment

     

  • Aug 28
  • Furniture and Decor
  • Coventry, Rhode Island
  • Mattress
  • 436

I purchased my beautyrest (yea right!) in June 2014 and within the first week I had terrible hip pain, worse than my 10yr old mattress gave me! It's a king size mattress and me and my boyfriend sleep in it so our weight combined is about 280lbs. The middle is hard; almost feels like there's a bar going down the middle and it's higher than both sides. At first I thought that it was the memory foam... Read more

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