Simmons Beautyrest Mattress Complaints and Reviews

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Simmons Beautyrest Mattress
Main address: 1 Concourse Pkwy., Suite. 800 30328 Atlanta GA
1-877-399-9397, , customerassistance@simmons.com
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  • Jun 20, 2013
  • Furniture and Decor
  • Baton Rouge, Louisiana
  • Simmons Beauty Rest Night Spa Duel Comfort
  • 163

I am so sorry for buying this matress I am so sad I had to speak with a nasty person name Dawn I don't have nothing to do but write every day until my lawyer finish his case he working on then we will file our lawsuit. I am going write about this horrible company place Simmons one Concourse Parkway Suite 800 Atlanta GA please ask to talk with nasty DAWN she is a piece of work. These folk try to... Read more

Was this review helpful? 0 4

  • Jun 20, 2013
  • Furniture and Decor
  • Baton Rouge, Louisiana
  • Simmons Warrant Dept Dawn
  • 1
  • 129

Purchased a Simmons Mattress it is less than a year old and is sagging. They do not won't to replace it. Instead they Lie and said it was soil and so other foolish when the guys that came told us how it still look new but by saying that theycould tell me its no longer in warranty not even a year old this is how they thought they was getting out of it. This company do not like to replace things... Read more

Was this review helpful? 1 0

  • Jun 16, 2013
  • Furniture and Decor
  • Hickory, North Carolina
  • Simmons Mattress Set
  • 2
  • 243

WE could not get any satisfaction with the Simmons in Charlotte so we dropped the complaint. We took and cut off the pillow top and found it WAS NOT the pillow top but the springs! Once the pillow top was off we could see the inferior springs and that they were the cause. You could see that the springs were sagging in the same place that we thought the pillow top was the problem! In other words... Read more

Was this review helpful? 4 0

  • Jun 13, 2013
  • Furniture and Decor
  • Beautyrest Black Mattress
  • 116

When a company's customer service line always has a busy dial-tone, that says all about what kind of company one is dealing with. I've never seen this! Do leaders and executives of this company even know about this? What is the point of spending millions of dollars on ads when they can't even step up on the most basic needs for their customers. Our very expensive mattress (Beautyrest Black)... Read more

Was this review helpful? 2 0

  • May 22, 2013
  • Furniture and Decor
  • Dracut, Massachusetts
  • Simmons Beauty Rest Night Spa Duel Comfort
  • 127

3 year old simmons mattress sagging really bad on both sides.beauty rest dual comfort. Tried contacting customer service thru web site , have not heard a thing. bought mattress at matress giant who is know out of business. I am putting signs up near every retailer that sells simmons mattresses that read " do not buy a simmons matttress ".I also tried to contact customer service 2 more times but... Read more

Was this review helpful? 0 2

  • May 21, 2013
  • Furniture and Decor
  • Richmond, Virginia
  • 3
  • 204

We selected this mattress to replace another defective mattress. After 4 months, there was a ridge in the middle of the king bed and indentations of 1 1/2" on one side and 1 5/8" on the other. The warranty was denied because we had 5 legs plus a center support and not 6 legs. I find it hard to believe after 4 months the foundation would cause this kind of sagging. Husband up at 3 a.m. every... Read more

Was this review helpful? 5 24

  • May 08, 2013
  • Furniture and Decor
  • Los Angeles, California
  • Simmons Beautyrest
  • 171

Purchased a Simmons pillowtop queen set (Gloverpark) through Sears at the end of January. By end of April had to call Sears to file a claim. Fortunately, they will replace but what a piece of *** mattress. In the process of picking replacement but thank goodness we are dealing with Sears and NOT Simmons directly from the sounds of it. I am annoyed that I have to pay $69.00 delivery fee for... Read more

Was this review helpful? 0 0

  • Apr 30, 2013
  • Furniture and Decor
  • Simmons Beautyrest Paris Plush
  • 244

Yes, this is most definitely a SCAM. Our $1k Simmons Beauty Rest began to sink 18 months after purchase. After talking to the retailer and getting an inspector out, the mattress was deemed defective and replaceable, so they offered a new one. However, suddenly with 5 years still left on our warranty they will not replace because there is a "slight discoloration" on the opposite side of the bed.... Read more

Was this review helpful? 3 7

  • Apr 25, 2013
  • Furniture and Decor
  • Sumter, South Carolina
  • Simmons Beauty Rest
  • 214

After only 10 months our Simmons Beautyrest Eurotop Mattress is "sinking" where we sleep. It took us 15 days to get the retailer to come to our home & inspect the mattress. We *do* live a whole 10-minutes away from the store-at most-so obviously this is considered a long trek for this guy. He measured the craters in out mattress & said it was a manufacturer defect. He could not do... Read more

Was this review helpful? 3 0

  • Mar 14, 2013
  • Furniture and Decor
  • Lyndhurst, New Jersey
  • Simmons Beauty Rest
  • 162

Ordered mattress set through shop nbc simmons's customer' service sucks and ther pillow top too! I normally do not write complaints or give reviews. This is a frenidly advice from one consumer to another. DO NOT BUY FROM SIMMONS MATTRESS CO. BE VERY LEARY OF THEIR PRODUCT AND SERVICE IF YOU DO just know you were informed. Customer service is horrible could not find a phone number for this company... Read more

Was this review helpful? 4 4
 
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